Refund policy

Return & Refund Policy

At LumeKore, we stand behind the exceptional craftsmanship and premium quality of our jewelry and packaging. If your order arrives damaged, defective, or incorrect, we are fully committed to making it right.

Because our pieces are custom-packaged and dispatched directly through our secure logistical network, we do not accept returns or exchanges for buyer's remorse, incorrect sizing, or change of mind. We kindly invite you to review our guidelines below before finalizing your acquisition.

📥 What Qualifies for a Replacement or Store Credit

We gladly offer full resolutions for items that meet the following criteria:

  • Damaged in Transit: Items that suffer physical damage during shipping.

  • Manufacturing Defects: Any structural or physical flaws inherent to the piece upon arrival.

  • Incorrect Orders: Receiving a different design, style, or variant than what you purchased.

❌ What Is Excluded from Returns

To maintain the pristine, unworn standards of our fine jewelry, we cannot accept returns, refunds, or exchanges for the following:

  • Change of mind or personal buyer’s remorse.

  • Ordering an incorrect ring, necklace, or bracelet size.

  • Subjective dissatisfaction regarding style, color variance, or personal aesthetic expectations.

Alternative Option: If you mistakenly ordered the wrong size or style, please contact our concierge team at contact@lumekore.com. We will happily provide you with an exclusive private discount code to help you acquire the correct item.

🛠️ How to File a Claim (3-Step Process)

All claims for damaged, defective, or incorrect items must be reported within 10 days of delivery.

Step 1: Capture Clear Documentation

Take clear, well-lit photographs of the item. Your photos should clearly display:

  1. The specific damage or manufacturing defect.

  2. The item sitting inside its original branded packaging (if possible).

  3. Any visible damage inflicted on the external shipping box or mailer.

Step 2: Contact Our Concierge Team

Email your request directly to our customer care team at: contact@lumekore.com Please structure your email with the following details:

  • Your Order Number (e.g., #***) in the subject line.

  • A brief description of the issue.

  • Your attached photograph(s).

Step 3: Select Your Preferred Resolution

Our dedicated team will review your claim and issue a response within 2 business days. Once approved, you will have the absolute freedom to choose between two resolutions:

  • Option A (Complimentary Replacement): We will immediately dispatch a brand-new replacement piece to your doorstep at zero additional cost to you.

  • Option B (Store Credit): We will issue a digital LumeKore gift card/credit for the full amount of your purchase to be used on any future collection.

⏳ Operational Timelines

  • Claim Window: Must be submitted within 10 days of verified delivery.

  • Review & Response Time: Within 2-3 business days of receiving your email.

  • Fulfillment of Resolution: Replacement items or store credits are processed within 1-3 business days following formal approval.

📦 Where Do I Ship Returns?

Please do not ship items back to the return address printed on your original shipping label until you have contacted us. Once your claim is formally approved by our team, we will provide you with a dedicated, secure return address tailored directly to your geographical location.

✉️ Questions About Your Piece?

If you have any questions regarding sizing, materials, or care instructions prior to making a purchase, please reach out to our team at [contact@lumekore.com]. We are here to ensure your experience with us is flawless.